CAPA blog




The Book

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CAPA is a systemic approach to service organisation and to the relationship with the user / client / patient.

It aims to put the user at the CENTRE. To aid their choices and GOALS we should use our EXPERTISE. To be the most effective we need to SMOOTH our processes and make every step ADD VALUE. We must deliver our evidence-based inteventions by planning as a WHOLE system and LAYERING skills whenever possible.

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